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09/30/2002

Express Line for Waiting on the Phone

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  Some supermarkets have it: Folks who only buy three items or less can line up at an express counter so they can get out quickly and don't have to wait behind someone who is doing the monthly shopping for his family of six people.
  The same principle should be used on the phone when you call the computer helpline or your social security company and they ask you to "please hold the line" for half an hour or more. I would like to see an option for "express calls": you would get to talk to a live person much quicker, but the phone call whould be limited to one minute (after that, you would be automatically disconnected). This would be enough time to ask very simple questions, for anything more complicated you would have to go the long way.
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Steve
 
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